Front Office Manager: Elevate Guest Experience

Novotel London Excel, part of the Accor family, is seeking a dedicated Reception Manager to lead the front desk and ensure an exceptional guest experience.

You will oversee daily operations, coach a dynamic team, and collaborate with the Room Division Manager to maintain service excellence and smooth delivery across all shifts.

The role demands a hands-on leader with strong communication, a passion for hospitality, and a focus on upselling and guest satisfaction in a busy London hotel.

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