Regulatory Healthcare Team Manager

Overview

In this role you lead a high-performing team within Weightmans’ Healthcare Regulatory stream, driving operational excellence and delivering financial and client performance objectives. You will balance profitability with service quality, shaping client outcomes and continuous improvement while ensuring regulatory compliance. Collaborating with the Head of Client Delivery and cross-functional teams, you’ll develop people, manage capacity, and contribute to strategic growth. This is a people-led, impact-driven opportunity at a firm recognised for its culture and inclusion.

Responsibilities

• Deliver high-quality client service to ensure satisfaction and retention
• Oversee service delivery against KPIs, SLAs and client expectations
• Support client relationship management and act on feedback for improvement
• Ensure billing and client work align with service standards
• Develop thought leadership initiatives (events, webinars, content)
• Drive operational and financial performance including revenue, profitability and utilisation
• Monitor WIP and cash collection to meet budget
• Identify growth opportunities and support business development
• Implement pricing strategies aligned with profitability
• Collaborate across HR, Finance, Data & MI, Innovation to deliver firm-wide success
• Lead or contribute to process improvement and innovation initiatives
• Embed the firm’s purpose and values in all activities
• Inspire and lead a high-performing, engaged team
• Manage recruitment, succession planning and talent development
• Resource planning and utilisation across the team
• Foster accountability, diversity, innovation and inclusion

Key requirements

• Experience managing and developing high-performing teams
• Strong commercial awareness with a focus on profitability and efficiency
• Excellent communication and stakeholder engagement skills
• Demonstrable experience in client relationship management at a senior level
• Strategic thinking and ability to identify growth opportunities
• Commitment to innovation and continuous improvement

• collaborative
• proactive
• resilient
• client relationship management
• financial performance tracking
• pricing strategies

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