Digital Commerce Delivery Lead

Overview

In this role, you drive end-to-end digital commerce transformation for clients, integrating modern platforms with agentic AI to deliver real-time personalization and intelligent engagement at scale. You lead multi-disciplinary teams, manage risks, and maintain senior-level client relationships to realise measurable value. You will shape delivery approaches and governance for complex, multi-workstream programs. This is a chance to influence the next era of commerce with innovative, AI-powered capabilities.

Pay / Benefits

• competitive base salary
• annual performance bonus
• equity opportunities
• health and wellbeing benefits
• up to 30 days leave + 3 volunteering days
• flexible work policies and parental leave

Responsibilities

• Own end-to-end delivery of commerce transformation programs from discovery to go-live
• Lead delivery of major commerce platform implementations (composable/headless architectures on MACH stacks)
• Define delivery approaches, structures, and workstream plans across engineering, solution architecture, QA, and integration
• Direct multi-disciplinary delivery teams ensuring high performance and clear accountability
• Manage client relationships at programme and senior stakeholder level with transparent progress and risk management
• Oversee integration of commerce platforms with CRM, CDP, OMS, payments, PIM, and search
• Lead delivery of agentic commerce capabilities: AI-powered personalization, conversational commerce, intelligent search, autonomous merchandising
• Guide build-vs-buy decisions across platforms, AI orchestration, and infra with delivery-focused POV
• Embed responsible AI and governance (auditability, explainability, human-in-the-loop) in agentic programs
• Contribute to accelerating assets, standards, and thought leadership for Accenture Song’s commerce delivery
• Support growth and development of delivery talent through coaching and opportunities

Key requirements

• ~8 years of technology delivery experience with end-to-end programs at pace and scale
• Hands-on delivery of at least one major enterprise commerce platform (e.g., Commercetools, Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce)
• Strong knowledge of commerce platform architecture (API-led, microservices, headless, composable) and integration with enterprise systems
• Proven ability to lead multi-disciplinary teams across complex programs
• Experience managing senior client stakeholders and navigating competing priorities and risks
• Working knowledge of cloud platforms (AWS, GCP, or Azure) for deployment of commerce and AI systems
• Demonstrable interest in agentic commerce and AI through delivery of AI-powered features or PoCs
• Strong communication and leadership skills for C-suite level interaction

• strong communication
• leadership
• stakeholder management
• Commercetools, Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce
• MACH architectures
• API-led and microservices design

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