Pensions Officer

Overview

In this role, you will deliver a high-quality LGPS pensions administration service for members, handling cases from enquiry to completion. You’ll work within the award-winning Pensions Administration Team to ensure accuracy, compliance and effective guidance for members, employers and stakeholders. You will tackle varied workloads, interpret complex regulations, and focus on customer-focused service. Your contributions will support continuous improvement and trusted pensions expertise across the council. This is a chance to contribute to a forward-looking, values-driven team in a dynamic public sector environment.

Pay / Benefits

• Leave entitlement up to 31 days + bank holidays
• Potential hybrid working opportunities
• Health and wellbeing support
• Generous local government pension scheme
• Discount schemes across leisure and culture

Responsibilities

• Deliver pensions administration services for LGPS members from start to finish
• Process pension events accurately and efficiently
• Provide guidance to members, employers and stakeholders
• Ensure compliance with LGPS regulations and statutory requirements
• Manage a varied workload with attention to detail and timeliness
• Support continuous improvement and best practices in pensions administration
• Communicate complex pension information clearly to diverse audiences
• Utilise IT tools to manage pension records and calculations

Key requirements

• Experience of pensions administration, ideally within LGPS
• Strong understanding of pension processes, legislation and regulatory requirements
• Experience managing pension cases from enquiry to completion
• Excellent attention to detail and accuracy in complex calculations
• Strong customer service skills and ability to explain technical information clearly
• Excellent verbal and written communication skills with stakeholders
• Ability to prioritise workloads and meet deadlines, work independently
• Strong problem-solving skills and proactive improvement mindset
• Good IT skills, including Microsoft Office (Excel, Word, Outlook)

• Customer-focused
• Clear communicator
• Proactive problem-solver
• Pensions administration
• LGPS knowledge
• Regulatory compliance

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