Renewal Specialist – Dutch Speaker

Overview

In this role you renew contracts and drive revenue by demonstrating value of our services to Dutch-speaking customers. You work within a dedicated territory to forecast sales, manage renewals, and pursue upsell opportunities. You combine deep product understanding with proactive outreach to address barriers and objections, ensuring a positive customer experience. You collaborate with the team and maintain CRM data to enable data-driven decisions. This is a chance to shape customer retention and contribute to growth in a fast-paced environment.

Responsibilities

• sell renewals/services and pursue upsell opportunities within a territory
• provide accurate weekly/monthly/quarterly sales forecasts
• maintain mastery of product knowledge and technical understanding to assess client requirements
• address customer concerns and roadblocks to satisfaction or product usage
• manage objections to retain customers and win new ones
• conduct high volumes of outbound contacts via phone and email
• deliver a professional customer/prospect experience in all interactions
• maintain CRM and ensure relevant data capture
• undertake sales motions such as lead qualification, lead conversion, health checks, and renewing contracts
• work with team and report to a Sales Manager

Key requirements

• Dutch language proficiency
• experience in renewals or upsell within a sales context
• ability to forecast and manage sales metrics
• strong product knowledge and technical understanding
• excellent communication and objection handling
• proficiency with CRM systems
• team collaboration
• outbound sales mindset

• communication
• customer focus
• objection handling
• CRM
• forecasting
• outbound sales

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