CRM Insight & Loyalty Analyst (Fixed-Term)

Molton Brown, a leading global fragrance brand, is seeking a CRM Analyst on a 12-14 month fixed-term contract in London. You will support customer lifetime value reporting, loyalty program development, and cross-channel insights to inform planning and growth strategies for the Molton Brown customer base.

You will build tiering models, analyze Recency, Frequency and Monetary value, and collaborate with teams to optimize campaigns, customer journeys and retention across markets.

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