Senior Analyst – Insurance Operations

Overview

In this role you will support the Fiduciary team in Marsh’s Norwich office, operating in a hybrid setup. You will manage insurer accounts, ensure premiums are paid on time, and reconcile fiduciary records to maintain accuracy. You will collaborate with insurers, brokers, and colleagues to resolve queries and drive robust financial controls. This position offers a path to develop within a global insurance broker and to contribute to process improvements using technology, including AI-enabled tools. You will join a team focused on client service, compliance, and continuous improvement.

Responsibilities

• Manage insurer accounts to ensure accurate and timely premium payments
• Monitor and collect outstanding claims funds for timely receipt and allocation
• Perform regular reconciliations to maintain fiduciary record integrity
• Investigate and resolve billing discrepancies with root-cause analysis
• Handle queries from internal and external stakeholders with high service levels
• Build strong working relationships with insurers, brokers, and colleagues
• Attend and contribute to meetings both in-person and virtual
• Monitor aged debt and take action to minimise risk and resolve issues promptly
• Support continuous improvement initiatives and utilize technology (AI tools) to enhance efficiency and accuracy
• Ensure activities comply with internal controls, regulatory requirements, and fiduciary procedures

Key requirements

• At least 1 year of Credit Control experience
• Strong organisational skills with ability to manage multiple tasks
• Excellent communication skills engaging with diverse stakeholders
• Strong attention to detail and ability to investigate complex account queries
• Experience with Microsoft Office and other business systems
• Proactive and solution-focused problem-solving approach
• Confidence with technology and openness to AI-enabled tools

• Strong communication
• Problem-solving
• Attention to detail
• Microsoft Excel (intermediate)
• Microsoft Office applications
• Experience with insurer accounts, reconciliations, premium and claims processing

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