Technical Success Analyst – UK

Overview

In this hybrid role, you will lead the technical onboarding and implementation of Marqeta’s standardized card-issuing products for new customers, acting as a trusted advisor across technical and business teams. You’ll build expertise, create scalable training materials, and advocate for customers to shape product evolution. You’ll collaborate with cross-functional teams to align client goals and improve implementation practices. This is a hands-on position focused on delivering customer value and reducing time-to-value in a fast-growing fintech platform.

Pay / Benefits

• premium private medical and dental coverage
• generous time off with floating holidays
• retirement savings with company contribution
• employee stock purchase program
• monthly remote work stipend
• annual development stipend

Responsibilities

• Own configuration and deployment of standardised products for new customers
• Guide customers through API integrations and technical onboarding
• Develop deep product knowledge and create internal training content and customer-facing materials
• Advocate for customers by feeding back insights to product and engineering teams
• Collaborate cross-functionally with Project Managers, Product, Sales, and Account Management

Key requirements

• 5+ years in a technical customer-facing role (solutions engineering, onboarding, or support)
• Excellent written and verbal communication; able to explain complex tech clearly
• Ability to manage multiple projects independently and take initiative
• Expert proficiency in REST APIs, SFTP, SQL, and Datadog
• Strong relationship-building across clients and internal stakeholders
• Customer-first mindset with ability to design practical solutions
• Strategic thinker connecting daily work to business goals
• Commitment to learning and team growth
• Solid fintech and card payments knowledge, especially issuing

• excellent communication
• customer-centric mindset
• strategic thinking
• REST APIs
• SFTP
• SQL

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