Employee Relations Advisor

Overview

In this role you join Infosys BPM’s employee relations advisory team to provide remote guidance to UK and Ireland managers on ER issues. You will handle diverse cases—from discipline and grievances to absence management and complex workplace matters—while considering commercial and legal risks. You will manage cases to meet critical SLAs, document in the case management system, and flag high‑risk trends for leadership. You will coach managers, build client relationships, and drive a strong, professional ER service. This is a stand‑out opportunity to shape how managers handle people issues within a growing shared services environment.

Pay / Benefits

• 25 days holiday
• Perk Box discounts
• Company Pension
• Free parking
• On-site canteen
• Employee Assistance Programme (EAP)

Responsibilities

• Provide proactive ER guidance on cases including long-term sickness, disciplinary, grievance, redundancy, capability and OH referrals.
• Record and manage all ER cases in the case management system and drive completion within SLAs.
• Highlight high-risk cases and trends to management and capability teams.
• Assist managers with letter drafting and evaluation of allegations/outcomes.
• Review evidence, notes, and procedural correspondence to ensure compliance.
• Coach and influence managers on best practices for employee relations issues.
• Build and maintain strong relationships with client stakeholders and deliver excellent service.

Key requirements

• Experience advising on complex ER issues including dismissal and discrimination.
• Strong communication and influencing skills across management levels.
• Customer focus with attention to detail and deadline delivery.
• Solid understanding of Employment Law.
• Good interpersonal and written communication skills.
• Ability to work independently and as part of a team.

• strong communication
• influencing
• customer focus
• employment law knowledge
• case management systems
• letter drafting

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