Temporary Retail Greeter

JOB PURPOSE

• To provide an efficient, professional support service to customers enquiring about purchasing, products and services sold by us, including Mobile and Residential services.
• To manage a customer waiting list so all customers are seen by a member of the sales or support team
• To make sure all customers have a clear understanding of how long they may have to wait to be seen
• To exude a confidence that will put customers at ease
• To greet all customers with a friendly and warm demeanour

MAIN DUTIES AND RESPONSIBILITIES

RETAIL:

• To arrive at work in plenty of time for a daily staff briefing before the shop is open.
• To present an efficient and professional sales service for all Sure customers.
• To strive for customer excellence every time.
• To always greet customers with a smile.
• To provide customers with honest and clear information.
• To make sure that every customer leaves with their needs met or in a process that they are satisfied with.
• To clearly provide all the information a customer needs to make informed decision relating to their needs.
• To be fully competent in the use of the computerised systems and other applications relevant to the sales process after training.
• To provide on-going support for all products and services available to customers from Sure, by means of face to face, email, telephone contact, and strive to resolve all customer queries/complaints within one working day.
• To attend or partake in any training that may be required.
• To be prepared to respond to the requirements of customers.
• To be aware of the commercial requirements of the company and the retail department in particular.
• To at all times safeguard the company from legal action or to bring the company in to distribute.

As determined by the Retail Sales Manager, to work selected Thursday nights and Sundays during the day during the Christmas trading period from November 1st to December 31st.

In addition, the person will be required to

• Understand and comply with the licence and other regulatory rules applying to the position.
• Understand and comply with the Data Protection Law as it relates to the position
• Understand and comply with the Health and Safety responsibilities relevant to the role as defined in our Safety Policy
• Work in accordance with the safety procedures and safe working policies.
• Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.

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