Company: Kubota
Location: Thame
Job Description:
Overview
As Team Leader, you will oversee construction administration to ensure top-tier customer service and delivery performance. You will guide administrators, align with sales divisions and dealers, and maintain clear communication about orders and product availability. You’ll collaborate cross-functionally to uphold service standards and support issue resolution. This role offers a hybrid work model at Head Office, with a focus on developing staff and delivering consistent customer satisfaction.
Responsibilities
- Lead day-to-day construction administration to ensure high-quality customer service and on-time delivery.
- Coordinate with sales divisions, dealers, and key accounts to optimize service levels.
- Maintain robust communication with dealers about order status and product availability, including site visits if needed.
- Collaborate with internal departments to achieve superior internal and external customer service.
- Investigate and resolve customer service issues and respond to enquiries related to availability and pricing.
- Coordinate between dealer/customer orders and 3rd party suppliers.
- Direct, motivate and train divisional staff, ensuring they are fully trained for their roles.
- Support staff development through 1:1s and performance reviews.
Key requirements
- leadership
- clear communication
- collaboration
- problem-solving
- customer focus
- coaching/mentoring
…
Posted: October 22nd, 2026