Quality Assurance Analyst – Customer Interactions (Remote)

Capita is seeking a Quality Assessor to join the Quality team, contributing to standard-setting and customer excellence across public sector services. You will assess customer interactions, produce reports, and provide feedback to support coaching and performance improvements.

Ideal candidates have QA or contact centre experience, strong attention to detail, and the ability to work independently in a fast-paced environment. This is a home-based UK role with a focus on quality and compliance.

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