Operational Risk Manager, Business Risk

Overview

In this role you will act as the subject matter expert for Level 2 and Level 3 Operational Risks within Commercial & Institutional risk. You will support risk governance and control activities, partnering with Risk and Control Self-Assessments (RCSAs) and stakeholders to strengthen the control environment. You will analyze risk trends, identify emerging themes, and drive continuous improvement to enable better business outcomes. You will work across the franchise to align risk management with the Enterprise-Wide Risk Management Framework and risk appetite. This is a hands-on, cross-functional role with impact across multiple business activities and change initiatives.

Responsibilities

• Manage operational risk exposure and coordinate monthly Level 2 Risk Appetite reporting with trend analysis
• Collaborate with business teams to maintain Risk Appetite Statements and implement EWRMF-driven changes
• Support environmental and business change activities, recommending updates affecting multiple RCSAs across C&I RFB
• Analyse emerging themes across Level 2 and 3 Operational Risk to inform risk management decisions
• Support franchise-wide projects and governance activities linked to Level 2 Risks, including attestations and working groups

Key requirements

• Experience in Operational Risk and Commercial Banking
• Strong understanding of the EWRMF framework and practical risk management application
• Experience in Product & Transformation or Operations & Payments
• Strong organisational skills, stakeholder influence, and cross-functional communication
• Proactive problem-solving and ability to drive improvements

• stakeholder influence
• clear written and verbal communication
• prioritisation and time management
• EWRMF framework
• RCSAs
• risk appetite reporting

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