Hybrid Customer Journey Optimisation Lead

Company: A.S. Watson Group
Apply for the Hybrid Customer Journey Optimisation Lead
Location: London
Job Description:

AS Watson is seeking a Journey Optimisation Team Leader to drive end-to-end digital experiences across App, Mobile and Web. You will blend customer journey design, analytics and commercial thinking with cross-functional collaboration to remove friction and boost conversion.

You will lead a high-performing team, use GA4, Contentsquare, Clarity and Figma to inform decisions, and partner with Product, UX, Data and market teams to deliver measurable improvements across our digital platforms.

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Posted: October 22nd, 2026