Company: Service Design Jobs
Location: London
Job Description:
Barclays is seeking an Analyst – Customer Journey Mapping to map end-to-end journeys for Barclays UK Business Banking customers, leveraging customer data, insights and process flows to identify opportunities for experience and efficiency gains. The role requires expert process mapping tools experience (Figma, Blueworks Live) and the ability to consolidate multiple journey variants into a single view.
Location options include Canary Wharf or Knutsford, with emphasis on risk, controls, and agile
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Posted: October 22nd, 2026