Associate Director, Patient Engagement

Overview

In this role you drive patient-centric clinical development by translating patient insights into actionable plans across global teams. You will shape protocol design, recruitment, and participant experience through partnerships with patient groups and caregivers, ensuring the patient voice informs study strategies. Working across cross-functional and external partners, you will lead engagement initiatives and represent CSL in forums to advance patient- and site-centric research. This hybrid role places you at the heart of transforming how trials reflect patient needs.

Responsibilities

• Advise study teams on protocol design, recruitment and retention based on patient and site insights
• Represent CSL externally and use data to show what works and what needs to change
• Build and maintain relationships with patient advocacy groups, caregivers and trial participants to inform protocol and communications
• Guide study teams on patient needs, site expectations and regional healthcare dynamics
• Lead initiatives to embed patient engagement into trial planning, recruitment and retention strategies
• Develop and implement site engagement strategies with Site Engagement Leads for long-term partnerships
• Represent CSL in external forums and align engagement work with Medical Affairs and external partners

Key requirements

• Significant relevant clinical research experience in the pharmaceutical industry
• Direct experience in site and patient engagement
• Thorough understanding of drug development and all trial stages
• Extensive knowledge of ICH guidelines and GCP
• Proven ability to influence and resolve conflict in a matrix environment, and to mentor and coach peers
• Strong project management skills across multiple concurrent programmes with external parties
• Travel: some travel is expected

• Influencing and negotiation
• Stakeholder management
• Mentoring and coaching
• ICH guidelines and GCP knowledge
• Clinical data interpretation and communication
• Protocol design awareness

…