Strategic Alliances Manager, GSI (UK&I)

Overview

As Strategic Alliances Manager, UKI, you will lead NiCE’s alliance with Deloitte across the UK&I, turning a strategic relationship into a scalable joint practice and revenue engine. You’ll collaborate with cross-functional teams worldwide to ensure consistent, one-team execution and accelerate adoption of NiCE solutions. Your work will shape joint offerings built on CXone and Cognigy and drive joint pursuit of named accounts. This role blends relationship leadership with program design and strategic influence across regions.

Responsibilities

• Lead and grow the Deloitte alliance in the UK&I, aligning local activity with global strategy
• Secure executive sponsorship across Deloitte and manage a joint business plan with targets and reviews
• Build and scale a NiCE practice inside the partner with joint offerings, certified delivery capacity, and GTM placement
• Drive joint pursuits and grow partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell
• Coordinate with NiCE teams to deliver aligned campaigns, enablement, and high-quality delivery
• Ensure partner-led deployments deliver value quickly and generate references
• Represent UKI in NiCE’s global GSI programme, sharing regional insights to influence strategy and investment
• Act as NiCE’s internal Deloitte expert, supporting training and account team engagement
• Report on performance metrics such as pipeline, bookings, certified resources and joint wins

Key requirements

• 5+ years in strategic alliances, SI partnerships, or enterprise channel management (CX, contact centre, cloud or enterprise software preferred)
• Proven success delivering joint go-to-market programs with large GSIs and influencing at executive level
• Strong understanding of GSI economics: services attach, practice economics, utilization, and certified headcount
• Ability to influence cross-functional stakeholders across geographies and business units
• Exceptional communication, collaboration and relationship-building skills
• Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
• Experience with globally distributed teams across US, APAC and EMEA
• Fluent English; additional European languages a bonus

• exceptional communication
• collaboration
• relationship-building
• CXone
• Cognigy
• joint GTM programs

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