We are a fast-growing FMCG supplier to the UK convenience retail sector, working closely with a national field sales team and a wide network of retail customers.
We are looking for a friendly, organised, and detail focused person who enjoys speaking to customers and reps, stays on top of follow ups, and takes pride in resolving issues calmly and professionally.
The role
This is a highly organised, telephone-based role coordinating the day to day activity of the field sales team and acting as a key link between reps, customers, and the internal team.
The role requires strong attention to detail, calm problem‑solving, and a professional communication style to ensure visits are well scheduled, issues are followed through, and customers receive a consistently high standard of service.
Key responsibilities
- Act as the main point of contact for our field sales reps.
- Schedule and coordinate rep visits, ensuring efficient routing and coverage.
- Monitor daily rep activity and ensure visits and follow ups are completed.
- Handle a high volume of incoming and outgoing customer phone calls.
- Log customer and rep issues accurately and ensure they are followed through to resolution.
- Provide clear notes, updates and actions so nothing is missed.
- Liaise with internal teams to resolve stock, account or service related issues.
- Support reps with customer queries, visit feedback and next steps.
- Escalate issues when required while maintaining ownership.
- Maintain accurate and up to date records across internal systems.
Skills & Experiences
- Proven experience in a customer service, sales support, coordination role and working with field sales teams.
- Highly organised with strong attention to detail.
- Calm, professional and solutions‑focused communication style.
- Strong problem‑solving skills and ability to manage multiple priorities.
Job Type: Full-time, Permanent. Location: Oldbury, West Midlands.
Salary: £25,000 – £30,000 per annum, depending on experience.
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