Company: Nationwide
Location: Swindon
Job Description:
Nationwide is seeking a Quality Control Squad Lead for the LRM Communications team. You will lead a team of six QC Squad Managers and two Consultants, drive reviews of customer communications, and establish quality standards across the function.
The role focuses on coaching, training and embedding best practices to improve customer outcomes. You’ll shape the communications strategy, work with GCC and risk/legal teams, and foster a continuous improvement culture to deliver clear, consistent
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Posted: October 22nd, 2026