SRE Engineer

Overview

As a Site Reliability Engineer at Ricoh, you will drive reliability, performance, and operational excellence across hybrid cloud and on-prem environments. You will shape SRE practices, support incident management, and advance automation while upholding security and ISO 27001 standards. This hands-on role interacts with engineering, architecture, security, and operations to reduce toil and improve service quality. You’ll work within a transformation context, contributing to scalable, secure infrastructure and measurable reliability improvements. You’ll be part of a global, values-driven team that values ideas and collaboration.

Pay / Benefits

• fair rewards
• flexible working
• wellbeing resources
• learning pathways
• mentoring and career opportunities
• volunteering and sustainability initiatives

Responsibilities

• Deliver and manage SLIs/SLOs and error budgets for core services
• Set and enforce availability, latency, performance, capacity, and scalability standards
• Lead root-cause analysis and major incident reviews
• Promote blameless post-mortems with actionable follow-ups
• Define SRE practices, tooling, and engineering standards
• Drive infrastructure-as-code and automation across Azure and on-prem
• Improve image bakery pipelines for secure, repeatable server builds
• Embed observability using metrics, logs, traces, and alerting
• Ensure ISO 27001 and internal security framework alignment
• Manage automated patching, vulnerability remediation, and configuration compliance
• Build dashboards and KPIs for reliability, MTTR, change failure, capacity, and trends
• Reduce operational toil through automation and better tooling
• Support the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy

Key requirements

• Proven SRE/Production Engineering experience in medium to large-scale environments
• Strong knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage)
• Hands-on experience with Terraform, ARM/Bicep, Ansible, PowerShell DSC
• CI/CD tooling experience (Azure DevOps, GitHub Actions)
• Experience with monitoring and observability stacks
• Solid OS fundamentals (Windows/Linux), security, networking
• Scripting or software development background (PowerShell, Python, Go)
• Experience with containers and orchestration (Docker, Kubernetes, AKS)
• Familiarity with ITSM platforms such as ServiceNow
• Experience operating in ISO 27001 or similar regulated environments

• Influence without authority
• Clear communication to non-technical audiences
• Calm under pressure during major incidents
• Azure IaaS/PaaS and on-prem infrastructure
• Terraform, ARM/Bicep
• Ansible, PowerShell DSC

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