Harvey Nash Group is seeking a Senior IT Servicer Manager to establish and oversee support for Oracle Fusion/OCI, starting ASAP. The role focuses on launching a new benefit payment solution and running the existing platform support model with strong SLA governance.
You will manage a multi-sourced, customer-centric service team across locations, ensure robust reporting, and drive continual service improvement within ITIL-aligned practices. Hybrid work in Edinburgh with daily rate discussions.
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