Hybrid Lead: Customer Communications Journey

Nationwide is seeking a Customer Communications Journey Lead Manager to own and continually improve end-to-end customer communications across products and experiences. You’ll use customer insight and performance data to identify opportunities, personalise where valuable, and drive commercial outcomes.

Hybrid working is available, with two mandatory days per week at Swindon or London. You’ll lead cross-functional delivery across channels and ensure the journeys are joined up, compliant and

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