PCN Governance and Compliance Officer

Overview

In this role you will support DHC and PCN practices to uphold high governance and compliance standards, including readiness for CQC inspections. You’ll help shape governance processes, collaborate across the PCN and wider governance teams, and implement governance improvements at scale. The position blends policy development, training, and data/privacy oversight to deliver safe, high-quality patient care. A can-do, collaborative environment supports continuous improvement and impact across Surrey and East Surrey sites.

Pay / Benefits

• Competitive salaries
• NHS pension scheme
• 27 days’ annual leave plus bank holidays
• Employee Assistance Programme
• training and career development opportunities
• on-site parking where available

Responsibilities

• Provide governance and compliance guidance to practices and DHC, including CQC preparation
• Produce and maintain governance policies, SOPs, and documentation
• Review and improve compliance across Health & Safety, fire safety, training, prescription controls, risk management, and infection prevention
• Support the implementation and maintenance of clinical governance software
• Assist with investigations, incident handling, DSP toolkit returns, and GDPR compliance
• Ensure data sharing agreements, DPIAs, and privacy notices are up to date in collaboration with the Data Protection Officer
• Assist with audit programmes and continuous improvement of clinical and non-clinical processes
• Maintain CQC registration status and readiness for inspections
• Coordinate between PCNs and wider governance team to align requirements
• Support SARs submission and related governance activities

Key requirements

• Knowledge of governance in a healthcare setting
• Degree-level education or equivalent
• Experience with governance, CPD, and healthcare policy understanding
• Proficiency in Microsoft Office Suite; familiarity with data protection tools
• Ability to prioritise work and manage complex information
• Strong communication and stakeholder negotiation skills
• Ability to travel across federation sites and work autonomously
• Experience with GDPR, DSP toolkit, and data privacy practices

• collaboration
• communication
• prioritisation
• Microsoft Office Suite (including Co-pilot)
• CQC presentation and readiness
• GDPR and data protection practices

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