Job Description Package Description: n We’re looking for an experienced and compassionate Deputy Manager to oversee the day-to-day running of specialist support services in New Milton and the Southampton area. This rewarding role will provide leadership across a dedicated service supporting two individuals with learning disabilities, alongside a bespoke service for an individual with complex needs. Due to the highly personalised nature of the support provided, the successful candidate will possess exceptional communication and relationship-building skills, working closely with families, health professionals, and other key agencies to ensure outstanding, person-centred outcomes for the people we support. About The Role n Reporting to the Registered Manager, as Deputy Manager you will be responsible for providing operational management support, leadership, and oversight across multiple services within the New Milton and Southampton areas. n You will support in delivering a safe, caring, responsive, effective, and well-led service for both the people we support and staff, ensuring the highest possible standards of care are maintained in line with organisational and regulatory Key Performance Indicators (KPIs). n You will ensure that individual needs are regularly reviewed to meet current requirements, and that high standards of hygiene, cleanliness, and safety are consistently maintained across all services. n You will support the Registered Manager in the day-to-day running of the services, assuming full responsibility in their absence. Main duties and Responsibilities as a Deputy Manager n n To support the Registered Manager with oversight of multiple services, ensuring compliance is maintained at all times in line with regulatory and organisational standards. n To support the Registered Manager with line management, leadership, and development of staff across your services, including Care Managers, Seniors, and Support Workers. n To ensure that operational and quality assurance KPIs are consistently met, working closely with the Registered Manager to drive continuous improvement. n To actively promote the business and maintain positive relationships with people we support, families, professionals, and stakeholders through excellent communication and customer service. n To prepare, manage, and oversee staff rotas across services, ensuring resources are effectively utilised and care delivery remains consistent. n To support the Registered Manager in budget management and promote financial discipline across services. n To ensure that Agincare Enable’s values of holistic, person-centred care are embedded across all services, supporting individuals to achieve positive, outcome-based goals. n To support the Registered Manager in ensuring all safeguarding concerns and notifiable events are managed appropriately and reported to the Care Quality Commission (CQC) within required timescales. n To attend and contribute to meetings as required, ensuring actions are clearly identified and followed through to completion. n To undertake shifts within services where required, role modelling best practice and supporting teams to deliver high-quality care that promotes independence. n To act as a role model in adhering to all company policies and procedures. n To undertake on-call duties as part of a rota system, ensuring effective out-of-hours support is available across the services. n Any other duties that are commensurate with the role and level of responsibility. n About You n n QCF Level 4 or 5/RMA/Health & Social Care or prepared to undertake n Demonstrable experience supporting individuals with mental health needs within a health, social care, or supported living environment. n Previous Leadership and Management experience in a similar environment or proven experience as a Senior Support Worker n Excellent verbal and written communication skills, with the ability to build positive and professional relationships with individuals, families, colleagues, and external stakeholders. n Demonstrate up to date knowledge of the care sector and the regulatory framework n Experience of supporting people with Learning Disabilities n Proven IT experience, including Microsoft Word and Excel n Ability to demonstrate excellent communication skills at a range of levels n Must have a valid UK Driving License n What’s on Offer n Agincare is a family run organisation that is proud of its values and the delivery of the highest levels of care to the people we support. Working at Agincare brings many benefits including: n n Refer a friend scheme up to £1000* n Outstanding career development n Blue Light Care discount package n Employee Assistance Programme n Company pension scheme n n Ab out Agincare n Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with more than 5,500 team members, and expanding every day, we
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