MCS Group are delighted to be partnering with a leading multinational insurance company as they look to grow their SME Account Handling team within their Belfast office.
The Company
Our client is a highly respected insurance provider, supporting businesses across a wide range of sectors with tailored insurance solutions. Working predominantly with SME clients, they pride themselves on delivering exceptional customer service, building long-term client relationships, and providing expert insurance advice in a dynamic and collaborative environment.
The Rewards
As the successful SME Account Handler, you will receive:
- Competitive salary (dependent on experience)
- Hybrid working
- Excellent benefits package
- Ongoing training and professional development
- Career progression opportunities within a global organisation
The Role
The successful SME Account Handler will be responsible for:
- Managing a portfolio of SME clients with a focus on lower premium commercial insurance policies.
- Handling renewals, mid-term adjustments, and new business enquiries.
- Building and maintaining strong relationships with clients and insurers.
- Providing advice on suitable insurance products and policy coverage.
- Preparing and issuing policy documentation in a timely manner.
- Ensuring all customer interactions and processes comply with regulatory requirements.
The Person
The successful SME Account Handler will meet the following criteria:
- Previous experience within insurance broking, account handling, or a customer-focused insurance role.
- Knowledge of commercial insurance products, particularly within the SME market.
- Strong communication and relationship-building skills.
- Excellent organisational skills with the ability to manage a varied workload.
- Ability to provide a high level of service to clients and stakeholders.
- Comfortable handling renewals, policy amendments, and day-to-day account queries.
- Working towards or holding CII qualifications would be beneficial.
- Good understanding of compliance and regulatory requirements within the insurance sector.
- A proactive and team-oriented approach to work.
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