Director, ServiceNow Business Services, Risk & Security Product Manager

Overview

In this role you lead a group of ServiceNow-based products within a risk and security domain, turning strategic goals into actionable roadmaps and guiding product owners. You ensure modules such as Integrated Risk Management, Vulnerability Response, CSM, HRSD and LSD are usable, secure and efficient, while fostering agile delivery and continuous improvement. You work with stakeholders to address pain points, shape enhancements, and deliver measurable value. This is a chance to influence cross-functional outcomes on a mature platform at GSK and help advance our Risk & Security capabilities.

Responsibilities

• Translate functional strategies into product roadmaps and delivery priorities for a group of Risk & Security products
• Provide direction and coaching to Product Owners, manage requirements, business cases, backlogs, architecture, compliance, data-driven decisions and dependencies
• Partner with business stakeholders to understand pain points and identify improvement opportunities
• Oversee delivery execution ensuring quality, usability, stability and supportability of features and services
• Promote agile and iterative delivery practices (e.g. SAFe, Scrum) for value release and better collaboration
• Act as escalation point for critical product performance, delivery issues and dependencies
• Champion user-centered improvements, process optimization, and automation to reduce cycle time and improve UX
• Ensure effective risk, security and compliance management across the product group (ISO controls)
• Support Solution Architects in shaping cross-product solutions and manage dependencies for integrated outcomes
• Track and report KPI performance and drive continuous improvement to maximize domain value
• Provide financial oversight including budgets and resource costs to align with financial objectives

Key requirements

• Bachelor’s or Master’s degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering) or equivalent experience
• Industry certifications desirable (e.g. Agile Methodologies, CPM)
• Extensive end-to-end product delivery experience with prioritisation, backlog management, and release planning
• Proven track record in defining and executing valuable product strategies (e.g. ServiceNow)
• Experience leading multiple product teams across the full delivery lifecycle
• Ability to convey complex technology to non-technical audiences
• Strong analytical and problem-solving skills for use cases and value
• Experienced IT delivery team leadership and stakeholder influence

• Strong communication and influencing abilities
• Coaching and developing Product Owners
• User-centred design mindset
• ServiceNow domain knowledge (IRM, VR, CSM, HRSD, LSD)
• Agile methodologies (SAFe, Scrum)
• Data-driven decision making

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