Job Description Job Title: Field Service Manager n Location: Bracknell, Office Based n Salary: Competitive n Job Type: Permanent, Full time n As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently and to consistently high standards. You will oversee day-to-day deployment, operational performance and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers. n ? Key Responsibilities: n Team Leadership & Management: n n Lead, support and develop Building Performance Engineers, providing guidance and taking appropriate action where required. n Recruit, onboard and train employees, including managing probation and performance review processes. n Manage day-to-day team operations to maintain efficiency and support organisational goals. n Ensure appropriate management of employee matters in line with regulatory requirements and internal policies. n Champion a culture of safety, wellbeing, accountability, continuous improvement and development.. n Contribute to a collaborative, high-performing team.. n Deputise for the BPE management team when required. n n Operational Excellence & Efficiency: n n Oversee scheduling, resource planning and workforce coverage across the team. n Monitor operational KPIs, including completion rates, productivity and resource utilisation. n Ensure tasks and projects are delivered on time and to the required quality standards. n Allocate resources effectively and address avoidable delays, repeat visits, aborted work and remedial activity. n Ensure field records and supporting information are completed accurately and promptly. n Provide feedback to support the improvement, streamlining and implementation of operational processes. n n Safety, Quality & Risk Management: n n Ensure compliance with health and safety requirements, industry regulations, company policies and quality standards, including ISO/IEC 17025 and ISO 9001. n Conduct audits and assessments to demonstrate competency, identify opportunities for improvement and support regulatory compliance. n Stop or escalate work where there are material safety, quality, competency or compliance concerns. n Ensure incidents, non-conformities and operational risks are appropriately recorded and escalated. n n Technical Expertise: n n Support engineers with day-to-day operational queries relating to service delivery. n Maintain knowledge of regulatory and technical developments relevant to the industry and communicate these to stakeholders. n Ensure team members have the necessary technical skills and training. n Refer matters requiring specialist technical judgement or formal approval to the appropriate technical authority. n n Customer & Market Focus: n n Address customer enquiries and complaints in a timely and professional manner. n Respond effectively to client needs and escalations while maintaining service excellence. n Identify opportunities to improve service delivery and contribute to business growth. n Escalate customer requests or changes in scope that may have contractual, programme or cost implications. n n To be considered for this Field Service Manager role: n n Proven experience managing field-based service, compliance or engineering teams. n Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience. n Experience of direct line management, including employee development and performance management. n Experience scheduling resources and managing field-service delivery against customer, quality and timescale requirements. n Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001. n Strong leadership and team development skills. n Excellent problem-solving and decision-making ability. n Strong communication and stakeholder management skills. n Ability to think critically, assess situations and make informed decisions. n Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency. n n Culture & Behaviour: n As a BSRIA employee, you are required to: n n Embody integrity, accountability, and professionalism. n Promote a culture of respect and open communication both internally and externally. n Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion. n Approach challenges with a positive future-orientated attitude to maximise value. n Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence. n Facilitate and embrace change, growth, innovation and continuous improvement. n Commit to achieving commercial success with positive and impactful outcomes. n Champion BSRIA as the independent industry leader in providing practical, science-based solutions. n n
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