Overview
In this client-side role, you will own technical services and facilities management across two boutique London assets, combining engineering excellence with occupant-facing FM. You’ll balance hard M&E stewardship with soft services, driving performance and service quality for occupiers. The position offers autonomy, cross-asset oversight, and a pathway to broader Total FM within a leading property owner. Your work will shape building performance, H&S compliance, and sustainability initiatives, with a clear impact on the occupier experience and operating efficiency. This is a step into a senior, broad FM remit from a technical background.
Responsibilities
- Take day-to-day ownership of FM and technical services across two properties
- Manage M&E contracts and oversee engineering operations and specialist contractors
- Coordinate soft services including cleaning, security and front-of-house
- Build relationships with occupiers and act as primary contact for issues
- Ensure H&S, statutory compliance, emergency procedures and safe systems of work
- Manage contractors, procurement, tendering and service performance
- Support service charge budgets, management accounts and financial control
- Monitor utilities and energy performance, identify efficiency opportunities
- Support sustainability initiatives and longer-term lifecycle planning
Key requirements
- strong technical or engineering background with understanding of building operation
- experience in M&E, statutory compliance, H&S and contractor management
- commercial office environment experience preferred
- comfortable moving into customer-facing FM and taking responsibility with limited direction
- ideally with a relevant trade or engineering qualification
- stakeholder management
- effective communication with occupiers
- autonomy and decisive decision-making
- M&E systems knowledge
- building management and operations
- contractor management and performance oversight
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