Main – Team Leader

Overview

In this Team Leader role at WHSmith, you will guide a store team to deliver exceptional customer service and meet business objectives while fostering a culture of learning and inclusion. You’ll lead from the front, support staff development, and ensure safety and legal compliance in a fast-paced retail environment. You’ll drive engagement, build strong relationships, and help the store align with the trading plan. This role offers a meaningful opportunity to shape customer experience across WHSmith’s expanding travel-focused footprint.

Pay / Benefits

• salary
• pension scheme
• cycle to work scheme
• paid annual leave
• employee discounts
• Employee Assistance Programme

Responsibilities

• Guide and engage the team to deliver high standards and meet KPI targets
• Foster a culture of learning, development, and recognition
• Support colleagues in an inclusive, welcoming environment
• Ensure store operations are safe and compliant with regulations
• Lead from the front on the shop floor and assist the team as needed
• Support employee training and development to motivate high performance

Key requirements

• Current/recent retail leadership experience in a fast-paced environment
• Working knowledge of KPIs, e.g., ATV
• Proactive leadership and hands-on approach on the shop floor
• Flexibility to support other stores in the area
• Ability to build strong relationships and communicate clearly
• Experience in training and developing employees and motivating teams

• strong communication
• relationship building
• adaptability
• people development
• ATV (Average Transaction Value) knowledge
• retail KPI understanding

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