Team Leader

Overview

In this Team Leader role, you will oversee the pension administration team, ensuring high-quality service to members and delivery against client deadlines. You will guide performance through SLAs, coach remote colleagues, and maintain internal controls with MI support. You’ll work with the Operations Manager to identify development needs and provide training. This role sits within Howden’s growing employee benefits business, offering clear progression, a hybrid setup, and meaningful impact on client outcomes.

Pay / Benefits

• competitive discretionary annual bonus
• generous pension scheme
• private medical cover
• life assurance
• up to 30 days holiday per year
• electric car leasing scheme

Responsibilities

• Oversee team workload and service to members
• Monitor performance against SLAs and client deadlines
• Motivate and facilitate effective remote team collaboration
• Ensure quality standards via policies, procedures, and internal controls
• Use MI with the Operations Manager to assess performance and identify development needs
• Provide coaching, training and constructive feedback to team members

Key requirements

• Team Leadership experience
• GCSE/A levels required
• Relevant degree or PMI progress desirable
• Experience in pension administration
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Knowledge of working with internal controls and quality standards

• Coaching and mentoring
• Effective communication
• Motivation and team-building
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

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