Team Supervisor

Overview

In this role you lead a team delivering administrative and operational support for transactional risk underwriting within Direct Underwriting. You ensure high-quality, compliant processing and excellent service to underwriters and brokers. You will drive efficiency, quality controls, and continuous improvement across submissions, quotes, bindings, and policy changes. The position sits at the heart of a regulatory‑aware, client‑facing operations function within a specialist binding authorities environment. This is an opportunity to shape how we scale and improve underwriting operations for US MGA and delegated authorities.

Pay / Benefits

• competitive compensation
• on target bonus
• 25 days annual leave
• private medical insurance
• employers’ contributory pension
• fully paid 6 months family leave

Responsibilities

• Lead and develop the team to achieve high performance and capability
• Manage resource allocation and day-to-day activities
• Ensure service levels are met and maintained
• Oversee accuracy of new business submissions, quotes, binds, endorsements, renewals, and cancellations
• Maintain documentation completeness prior to binding and act as escalation point for complex queries
• Implement quality control, monitor error rates, and support audits
• Produce MI on turnaround times, backlogs, productivity, and quality metrics
• Identify and implement process improvements and drive standardisation
• Support system enhancements and automation initiatives
• Manage stakeholder relationships and coordinate across departments
• Monitor compliance with delegated authority limits and regulatory requirements

Key requirements

• leadership and people development
• stakeholder management
• problem solving and decision making
• policy administration systems and workflow tools
• data quality management
• management information (MI) reporting

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