Service Team Leader

Overview

As Checkout Team Leader, you drive the front-end store experience across checkouts, customer service, kiosks and car parks. You lead a proactive, customer-focused team on the shop floor to keep queues moving and support colleagues. You use store data to spot issues, improve the checkout experience, and uphold standards, safety, and legal compliance. This role blends hands-on leadership with operational excellence in a fast-paced retail environment. You’ll help shape a friendly, efficient service culture at Morrisons.

Pay / Benefits

• generous holiday entitlement
• 15% discount in our supermarkets and convenience stores
• additional 10% discount card for a friend or family member
• genuine career progression and development opportunities
• subsidised in-store cafe or shop floor ranges
• free parking

Responsibilities

• Supervise and support the checkout team on the shop floor to keep queues moving and assist colleagues with timely responses
• Lead a friendly, high-performing team, fostering trust, recognition and development
• Ensure daily processes, cash handling, and legal obligations are followed each shift
• Use store reports and dashboards to identify problems, drive improvements and optimise the checkout experience
• Maintain a tidy, well-organised department and manage put-backs to minimise waste
• Collaborate across front-end service areas (customer service, kiosks, car parks) to sustain smooth operations

Key requirements

• Proven leadership experience in retail/checkout environments
• Strong coaching and development capabilities
• Solid operational and technical knowledge of front-end service departments
• Customer-focused mindset with ability to build relationships with colleagues and customers
• Ability to analyse store data and act on insights
• Willingness to be visible on the shop floor and respond quickly to issues

• communication
• coaching/mentoring
• team leadership
• customer focus
• ability to interpret store reports and dashboards
• data-driven decision making

…