GTS Team Leader

Overview

In this role you lead a diverse team of Customer Executives and Sales Order Management professionals to deliver excellent customer service. You’ll foster a high‑performance culture focused on customer outcomes, engagement, and continuous improvement, while coaching and developing team members and managing relationships with internal stakeholders. You drive performance through clear objectives and development plans and help grow capabilities for future succession. This position offers meaningful impact in a dynamic, service‑delivery environment.

Pay / Benefits

• guaranteed interview scheme
• inclusive, barrier-free recruitment process
• Disability Confident Committed employer
• supportive, forward-thinking environment

Responsibilities

• Lead and develop a team of Customer Executives and Sales Order Management professionals
• Foster a high-performance culture centred on customer outcomes and continuous improvement
• Set objectives and drive performance through coaching and development planning
• Conduct employee relations discussions, performance conversations, and career development activities
• Build strong internal stakeholder relationships across multiple business functions
• Ensure excellent service delivery and customer experience through effective team management
• Identify opportunities to improve processes, efficiency, and team effectiveness
• Support growth by developing capability and succession within the team
• Model Computacenter’s values and leadership behaviours

Key requirements

• Proven experience leading and developing people in a customer-facing or operational environment
• Strong coaching, mentoring and performance management skills
• Ability to manage challenging conversations constructively
• Excellent stakeholder management and relationship-building
• Strong communication and influencing abilities
• Experience driving team engagement and performance improvement
• Collaborative leadership style focused on developing others
• Experience in service delivery, customer success, operations or managed services environments
• Commercial awareness and understanding of business performance drivers
• Experience leading multi-disciplinary teams

• coaching and mentoring
• stakeholder management
• communication and influencing
• service delivery
• customer success
• operations or managed services experience

…