Salary: £31,537 – £33,699 per annum
Hours per week: 37 hours
Interview date: Week commencing Monday 17 August 2026
We have a fantastic opportunity for a Revenues and Benefits Assessment Officer to join our service and support the delivery of statutory and discretionary functions.
The Revenues and Benefits Service sits at the heart of the local authority, calculating and collecting income from local taxes, council tax and non‑domestic rates, while administering and assessing claims for housing benefit, council tax reduction and other welfare benefits.
Responsibilities
As the Assessment Officer you will:
- Assess and review customers’ personal and financial circumstances to determine entitlement to housing, council tax and other welfare benefits.
- Provide advice and support, acting as the first point of contact for customers.
- Manage a dedicated caseload and administer, bill and recover council tax and sundry debts, including over‑paid housing benefit.
- Maximise customers’ income by selecting and awarding appropriate benefits, exemptions, reliefs and discounts.
Requirements
We are looking for an empathetic, assertive candidate with detailed knowledge of legislation related to council tax administration, housing benefits and national welfare benefits. Excellent IT and communication skills, and emotional resilience are essential.
We are committed to creating a workplace where positive relationships thrive and everyone feels supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
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