EU CX Deputy Leader: AI-Driven, Multilingual Support

Joybuy is seeking a Deputy Customer Service (CX) Leader to partner with the Customer Service Director and drive a pan-European CX strategy across active European e-commerce markets. You will translate objectives into scalable, localized operations, leading multilingual teams and aligning with central leadership.

You will deploy generative AI tools, ensure GDPR compliance, and optimize omnichannel CRM while managing cross-border vendor partners and delivering KPIs like CSAT and NPS.

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