Operational Product Analyst

Overview

As an Operational Product Analyst at Heathrow, you turn data and insights into practical improvements for airport operations. You’ll partner with cross‑functional teams to understand challenges and shape digital tools that support efficient, safe, and seamless passenger journeys. You will help identify opportunities, define product requirements, and monitor performance to drive continuous improvement. This is a hands-on, impact‑driven role at a major hub with a focus on turning data into better operational outcomes.

Responsibilities

• Analyse operational data to spot trends, risks, and improvement opportunities
• Collaborate with product and technology teams to design and refine digital tools for airport operations
• Translate business needs into clear product requirements and performance metrics
• Work with operational teams to test and implement new solutions
• Monitor product performance and propose enhancements based on evidence
• Support continuous improvement initiatives that boost operational efficiency and passenger experience

Key requirements

• Strong analytical and problem‑solving skills with the ability to interpret complex data
• Experience with digital products or operational systems in a fast‑paced environment
• Ability to translate technical information into clear, actionable insights
• Effective communication and stakeholder engagement skills
• Attention to detail and a structured approach to managing multiple priorities
• Comfortable working with data visualization or reporting tools

• strong communication
• stakeholder engagement
• collaboration
• attention to detail
• structured problem solving
• data visualization or reporting tools

…