Global Spread Products Application Support – Assistant Vice President

Overview

In this role you support the Spread Products eTrading platform within Citi Tech, ensuring stable, observable systems for front office users and traders. You’ll collaborate with SP business partners to uphold ITIL processes, manage incidents, and drive reliability across a follow-the-sun operations model. You’ll work closely with development teams to resolve issues and improve data quality and monitoring. This position offers exposure to a global, fast-paced trading environment with mentorship and hybrid work options, making a tangible impact on trading workflows and client service.

Pay / Benefits

• 27 days annual leave (plus bank holidays)
• Discretional annual bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave

Responsibilities

• On-call and trade-floor facing support for the eTrading platform
• Global follow-the-sun incident coverage to meet SLAs
• Investigation of downstream feed issues and enhancement of data quality checks
• Collaboration with in-house development teams to escalate and resolve issues
• Incident and task tracking in ServiceNow and Jira
• Improving observability, monitoring, and controls across the tech stack
• Enhancing resiliency and recoverability of systems, with accountability for the dev team

Key requirements

• Analytical problem-solving skills
• Ability to prioritize and multi-task based on business impact
• Calm under pressure with crisis response capabilities
• Continuous improvement mindset
• Strong log analysis abilities, scripting, Unix, and SQL
• Effective communication with technical and business stakeholders
• Bachelor’s/University degree or equivalent experience

• Communication with stakeholders
• Team collaboration
• Sensing and prioritizing issues under pressure
• Log analysis
• Scripting
• Unix

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