Sales Administrator / Coordinator

Overview

In this Sales Coordinator role, you will support the sales team and internal departments to ensure smooth order processing and responsive customer service. You’ll manage multiple tasks in a busy manufacturing setting and build strong relationships with customers and colleagues. With a historic, specialist manufacturer in Birmingham, you’ll contribute to delivering quality, on-time solutions for a diverse client base. This position combines administration, data handling, and frontline customer support to enable sales success.

Pay / Benefits

• competitive salary
• permanent full-time
• friendly and supportive environment
• established company with over 100 years of history
• varied role within a specialist manufacturing business
• opportunity for knowledge and experience growth

Responsibilities

• Perform general office administration
• Liaise with customers and respond to queries professionally
• Process orders and scheduling accurately
• Monitor customer demand and analyse data
• Utilise IT packages and customer portals
• Input and maintain customer records
• Coordinate with internal departments to fulfill orders
• Support the external Sales team administratively
• Assist with additional duties to ensure smooth sales operations

Key requirements

• Excellent IT skills (Word, Excel, Outlook)
• Strong organisational skills and high attention to detail
• Confident, friendly, and professional communication
• Effective verbal and written communication
• Ability to manage own workload and work independently
• Ability to work well in a team
• Positive and flexible attitude in a busy environment
• Previous manufacturing experience is an advantage but not essential

• Organised
• Reliable
• Clear communicator
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

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