Director, Systems Operational Excellence, EMEA

Overview

In this role you will own operational excellence for the EMEA Systems business, defining and deploying standards and capabilities to support growth and market needs. You will partner with regional leaders to drive end-to-end operations, improvements, and risk management, delivering profitability and better customer experience. You will champion standard processes and tools, lead change management, and foster a culture of continuous improvement across installation delivery. This role offers influence across multiple functions, shaping performance through data, audits, and strategic initiatives.

Responsibilities

• Lead Systems Operations Excellence for the region to achieve operational and functional excellence, improving productivity and customer satisfaction through standardization of tools, reports, processes, and procedures
• Drive end-to-end process enhancements in Systems delivery operations over short, mid, and long term
• Coordinate and implement performance improvement initiatives and process standardization to drive profitability and excellence in installation
• Track KPIs, identify trends and risks, and implement improvement actions across the region
• Foster a continuous improvement culture in operational delivery teams, focusing on safety, quality, cost, and delivery in installation
• Manage Installation Excellence Risk and Escalation Process on major projects with mitigation actions
• Collaborate with departments (Service, L&D, Commercial, Finance, Legal, Procurement, Pricing) to deliver strategic initiatives
• Monitor and control risk in contract agreements in line with governance
• Lead Lesson Learned processes across EMEA and disseminate best practices from data reviews
• Support tracking contingency values within Backlog for optimal utilization
• Support and drive self-serve data analytics and process automation
• Implement and manage Installation Excellence auditing processes (Bid Review, Handover, Backlog reviews)
• Identify areas for procedural change or new procedures to align business processes and organization
• Own Systems’ operational and financial metrics

Key requirements

• Minimum 10 years in a leadership or operations management role, ideally in construction
• Six Sigma / Lean certified
• Strong project management skills
• Change management experience in a dynamic environment
• Ability to work effectively in a matrix organization with strong leadership and influencing capabilities
• Experience managing/stakeholder engagement with diverse groups
• Excellent communication and interpersonal skills with internal and external stakeholders
• Performance-driven with initiative to drive continuous improvement and problem resolution
• Ability to influence and gain credibility quickly across a diverse business
• Ability to manage multiple projects simultaneously
• Strong analytical, process-driven problem solving using data
• Adaptability and prioritization under change
• Exceptional oral and written communication skills
• Demonstrated customer service mindset

• leadership
• stakeholder management
• communication
• Six Sigma/Lean
• Project management
• Change management

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