Admin Officer – Job Aide (Support Role for Visually Impaired Colleague)
Location: Birmingham B12 8AF)
Pay rate: 14.47 per hour
Are you patient, confident, and motivated by inclusion? Hiring for a reputed client, Brook Street is recruiting a Job Aide to provide essential, day-to-day support to a visually impaired colleague within a busy Jobcentre environment. This is a supportive role-no decision-making involved-making a real difference to how a Work Coach can deliver with accessibility and confidence.
What you’ll be doing:
- Sitting in with jobseeker interviews and being on hand to assist before, during and after appointments
- Guiding and escorting your colleague safely around the building (meeting rooms, workstations, entrances and communal areas), including during busy periods
- Helping with orientation to any layout or environmental changes
- Providing hands-on administrative and workplace support (document handling, reading/recording information where needed)
- Supporting use of IT systems and digital tools used for the Work Coach role, ensuring accuracy and timely completion
- Offering discreet, practical assistance during customer interactions (e.g., reading visual information or helping navigate systems) while ensuring your colleague leads all discussions and decisions
- Helping maintain continuity of support throughout the working day, adapting to changing priorities
- Working collaboratively with other job aides where needed for seamless coverage and communication
- Joining induction and further training as provided (including DWP systems and assistive software)
What you’ll bring:
- Strong communication and interpersonal skills, with a calm, empathetic approach
- Patience and understanding-especially during customer interactions and additional needs identified
- A proactive mindset to spot barriers and remove them to keep things moving
- Confidence using computers and internal systems (with training provided)
- Professional, respectful relationship-building with colleagues at all levels
- Reliability and consistency-supporting attendance, wellbeing and effective working throughout the day
Additional information:
- Training will be provided, including on site-guide and assistive technology if required. No holidays can be taken during the training period which is expected to last 5-6 weeks
- Fully office based, 37 hours per week
- Assignment initially until 25/01/27 and is expected to be ongoing
If you’re ready to bring support, accessibility and confidence to a team. We’d love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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