ADMINISTRATOR L3(CONTRACT)

Overview

Join Wipro in London as a Desktop Support specialist, providing onsite and remote technical assistance to end users. You will troubleshoot hardware, software, and network issues, resolving incidents within SLA and handling service requests like device setup and onboarding. You will install and maintain desktops, laptops, printers, and peripherals, and manage asset records and lifecycle. You will collaborate with Service Desk, Network, and Application teams while ensuring security policies and compliance. This role offers hands-on impact in a digital transformation-focused company and a chance to contribute to reliable IT operations in a global team.

Responsibilities

• Incident and Request Management in-person and remote support
• Device installation, configuration and deployment; preventive maintenance
• Asset and inventory management including lifecycle tracking
• User support including account access and training
• Documentation updates and knowledge base creation
• Coordination with Service Desk, Infrastructure, Network, and Application teams; escalation to higher levels
• Compliance with security policies and audit support

Key requirements

• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and analytical skills
• Time management and prioritization
• Documentation and reporting
• Ability to work independently in field locations
• Stakeholder and vendor coordination
• ITIL Foundation (preferred)
• Microsoft Certifications (M365/Windows/Endpoint) (preferred)
• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)
• OEM certifications (Dell, HP, Lenovo) (preferred)

• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving
• Desktop, Laptop, Printer and Peripheral support
• Windows 10/11 Administration
• Active Directory & Azure AD

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