IT Support Analyst (Hybrid) — First-Line Tech Support

Sage in the United Kingdom is seeking an IT Support Analyst based in Newcastle. The role focuses on delivering frontline technical assistance for business applications, Microsoft 365, identity services, and endpoint devices, with attention to a smooth colleague experience.

You’ll work in a hybrid environment, collaborating with IT teams to resolve requests, document steps, and contribute to continuous improvement, including UAT support and BAU readiness.

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