Technical Service Specialist.

Overview

As a Field Service Engineer, you’ll deliver installation, maintenance, and repair for a broad medical technology portfolio across a defined territory. You will partner with hospitals to maximize equipment uptime, provide a high-quality customer experience, and identify opportunities to grow service contracts. The role combines hands-on technical work with relationship-building across Clinical Engineering and EBME teams. This position offers travel within the region and a direct impact on equipment performance and patient care.

Pay / Benefits

• competitive salary
• flexible benefits package
• short-term incentive (Medtronic Incentive Plan)

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair of medical equipment within the territory
• Execute scheduled preventive maintenance visits to ensure performance and compliance
• Build and maintain relationships with Clinical Engineering, EBME, and other customer stakeholders
• Achieve service performance objectives including customer satisfaction and operational metrics
• Identify and support opportunities for service contract sales, renewals, and revenue growth
• Maintain accurate service documentation and regulatory compliance
• Collaborate with cross-functional teams to resolve technical issues and improve service delivery
• Ensure adherence to procedures, quality standards, and safety requirements

Key requirements

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or related technical discipline
• Field service, technical support, or equipment maintenance experience in medical devices, healthcare, or life sciences
• Experience troubleshooting and repairing electronic or electro-mechanical systems
• Valid driver’s license and ability to travel 50–75% within territory
• Experience using computerized maintenance management systems or service documentation tools

• Relationship-building with customers and stakeholders
• Cross-functional collaboration
• Customer focus and service mindset
• Troubleshooting electronic/electro-mechanical systems
• Preventive maintenance programs
• Regulatory compliance and service documentation

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