Privileged Access Analyst

Overview

In this role you will support secure infrastructure and privileged access services across multiple client environments. You will join the Customer Enablement team within Group Infrastructure Services to manage access platforms, including CyberArk, for internal service and delivery teams. You’ll tackle operational challenges, contribute to incident handling and automation, and document runbooks to maintain security and compliance. You’ll work with cross‑functional teams to improve reliability and expand PAM capabilities, shaping how we connect teams to customer environments. This is a hands‑on, impact‑driven role with a clear path to specialist knowledge in privileged access management.

Responsibilities

• Provide operational support across Windows Server, VMware and related infrastructure in central and customer environments
• Conduct health checks, patching, configuration changes, and platform lifecycle activities
• Investigate incidents to identify whether they relate to application, OS, server, or network layers
• Develop knowledge of CyberArk, Citrix and MOVEit and take ownership of day‑to‑day operational activities
• Follow ITIL processes for incident, problem and change management and contribute to root‑cause analysis and improvements
• Maintain runbooks, knowledge articles and operational records to ensure security and compliance
• Collaborate with service teams, technical specialists and vendors to drive issue resolution
• Identify opportunities to improve reliability and efficiency through scripting or automation

Key requirements

• Hands‑on experience with Microsoft Windows Server or Wintel infrastructure and Active Directory
• Experience supporting virtualized infrastructure, ideally VMware vSphere/ESXi
• Broad troubleshooting skills with networking awareness for connectivity issues
• Experience in production, SLA‑driven environments and ITIL incident/problem/change management
• Understanding of infrastructure security, including patching, access control, vulnerability remediation and system hardening
• Clear communication, accurate documentation and collaborative incident resolution
• Willingness to obtain SC clearance and participate in on‑call rota after training
• CyberArk or wider PAM experience desirable
• Exposure to Linux, Citrix, MOVEit, PowerShell or Entra ID is advantageous (training provided)

• Clear communication
• Calm, collaborative approach to resolving incidents
• Teamwork
• Microsoft Windows Server / Wintel
• Active Directory
• VMware vSphere/ESXi

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