Operational Resilience Lead

Overview

In this role you will design and run Teya’s operational resilience program as part of the first line of defense. You’ll build an AI-first, scalable framework to prevent, respond to, and recover from disruptions affecting key services. You’ll own cross-functional execution, from mapping and impact tolerances to incident reviews, with a focus on speed and practical value. You’ll partner with Technology, Security, Compliance, and Product to protect and enable growth for local businesses.

Responsibilities

• Design and implement an AI-first operational resilience framework with automated evidence gathering and reporting
• Ship a v1 of new processes quickly and iterate, prioritising speed over perfection
• Maintain the register of important business services with automated data feeds
• Build end-to-end mapping of people, processes, technology, facilities, data and third parties
• Design and run scenario testing including severe-but-plausible events using AI tooling
• Coordinate annual self-assessment and regulatory submissions with AI-assisted drafting
• Act as the operational focal point for major incidents and drive post-incident reviews
• Partner with Technology and Information Security on ICT and cyber resilience, and with risk teams on third-party resilience
• Produce governance-facing management information via automated dashboards
• Ensure regulatory framework alignment (FCA PS21/3, PRA SS1/21, DORA) while treating it as a floor
• Operate with a pragmatic, risk-based mindset to enable fast, safe business movement
• Maintain strong stakeholder management and clear, data-driven communications

Key requirements

• 3+ years in operational resilience, business continuity, or operational risk within regulated financial services
• Knowledge of FCA PS21/3, PRA SS1/21, DORA, and BoE resilience framework
• Hands-on experience with identifying services, impact tolerances, mapping, and scenario testing
• Active use of AI tooling to reduce manual work across resilience lifecycle
• Bias to action; able to design, ship and iterate quickly
• Comfort with data and automation; can specify/build dashboards and pipelines
• Pragmatic, risk-based mindset for 1LOD enabling business speed
• Strong stakeholder management and ability to drive cross-functional alignment
• Confident communicator for senior stakeholders and governance reports
• Highly motivated, able to work independently

• stakeholder management
• clear written and verbal communication
• attention to detail
• AI tooling for resilience
• data pipelines and dashboards
• scenario design and testing

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