Company: Lyst
Location: Northern Ireland
Job Description:
Lyst is seeking a Customer Ops Specialist to own AI-driven workflows, automation, and reporting that scale customer care with business needs. You will identify recurring issues using data, work with stakeholders, and implement scalable solutions across Zendesk, Intercom, and the new platform.
You will lead analytics on ticket taxonomy, measure deflection lift, and ensure GDPR compliance while driving improvements in automation and accuracy across our support operations.
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Posted: October 18th, 2026