Service/Parts Advisor
Pay & Benefits
- Salary: £30,000 – £35,000 basic per annum (depending on experience)
- Hours: Monday to Friday, standard workshop hours (with occasional Saturday shifts required)
- Perks: Generous annual holiday allowance including bank holidays, company pension scheme, employee discounts on 4×4 vehicle servicing and parts, free secure on-site parking, and staff social events
- Training & Development: Ongoing professional development and specialist product training on Land Rover and 4×4 diagnostic systems, parts cataloguing, and customer management software
- Workload: Managing front-of-house customer enquiries, booking in vehicles for servicing and repairs, sourcing/ordering 4×4 specialist parts, liaising between customers and workshop technicians, and processing invoices
About Us
We are a premier, highly respected independent 4×4 and Land Rover specialist workshop operating in the Tonbridge area. Known for our modern facilities, expert technical knowledge, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a supportive, well-equipped work environment for our team.
Role Overview
Seeking an experienced Service / Parts Advisor or Automotive Front-of-House Specialist to join our workshop team in Tonbridge. In this key dual role, you will be responsible for acting as the main point of contact for our loyal customer base, handling vehicle bookings, sourcing specialist parts, providing quotes, and keeping the workshop workflow running smoothly.
Requirements
- Previous experience as a Service Advisor, Aftersales Executive, or Parts Advisor within the automotive trade.
- Solid understanding of vehicle parts, servicing routines, and customer service standards (4×4 or Land Rover knowledge is a distinct advantage).
- Strong communication skills with an organised, proactive mindset.
- Full UK driving licence.
Location & Commute
- Base: Tonbridge / Hildenborough Area, Kent (Free secure on-site parking)
- Road Links: Strategic position directly served by the A21 and A26, with swift access to the A228, M20, and M25, offering fast commutes across Kent and Sussex.
- Public Transport: Excellent rail connections via nearby Tonbridge and Hildenborough mainline stations alongside regional bus routes.
- Commutable From: Tonbridge, Royal Tunbridge Wells, Sevenoaks, Paddock Wood, Maidstone, and Hildenborough.
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