People Operations Advisor

Overview

In this role you support Trainline’s People team by delivering high-quality HR support, data integrity, and process improvements. You’ll be the frontline contact for HR queries, manage payroll data and reporting, and help roll out people policies and tech-enabled solutions. You work across onboarding, payroll, and HR processes to enable a fast-moving, tech-driven work environment. You’ll collaborate with cross-functional partners to enhance the employee experience and sustain scalable people operations.

Pay / Benefits

• private healthcare & dental insurance
• work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme to reduce carbon emissions
• extra festive time off
• family-friendly benefits

Responsibilities

• Provide first-line HR support via the People mailbox and meet SLAs
• Maintain accurate HR data in HiBob and flag inconsistencies
• Guide Trainliners and managers on policies and escalate complex cases
• Support monthly UK payroll data processing and align HiBob with payroll
• Assist People Business Partners with Absence, Performance, Salary Review, L&D, and Engagement data
• Coordinate onboarding activities including pre-boarding, background checks and Right to Work
• Work with Accounts Payable on people-related invoices and POs
• Develop and interpret weekly/monthly people reports using HiBob, Excel/Sheets and BI dashboards
• Review and improve People policies, processes and templates for a tech-first, self-service culture
• Contribute to projects around HRIS testing, workflow documentation, change rollout and digital employee experience
• Advocate a tech-forward approach using HR systems and automation to improve efficiency
• Exercise discretion and empathy given the sensitive nature of HR work
• Position offers opportunities to help develop new HR solutions and enhance service quality
• Hybrid-working arrangement with UK focus and cross-border experience beneficial

Key requirements

• Foundational HR knowledge and understanding of employment law
• Experience supporting payroll administration and basic UK tax/NI requirements
• Familiarity with HR systems (ideally HiBob) and interest in tech-enabled HR
• Data-literate with ability to produce and validate reports
• Exposure to process improvement and documenting workflows
• Knowledge of hiring lifecycle, onboarding, and Right to Work compliance
• Strong verbal and written communication skills
• Attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Office/Google Workspace, especially Excel/Sheets

• team player with proactive, hands-on attitude
• high integrity and confidentiality
• strong organization and time-management
• HiBob or similar HRIS
• Excel/Sheets data handling and reporting
• Payroll data management and checks

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