Head of IT Ops Excellence: ServiceNow, DEX & AI (Hybrid)

Scott-Merrick in London seeks a strategic Head of IT Operational Excellence to elevate the Digital Employee Experience using ServiceNow, DEX monitoring, AI, observability and automation. You will lead a large internal Service Desk, own the ServiceNow stack and drive proactive remediation across a global environment.

The role emphasizes measurable CSAT and MTTR improvements, with hybrid London work and up to 30% bonus. Right to work in the UK is required.

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