Company: Walsall Council
Location: Walsall
Job Description:
Walsall Council is seeking a permanent 2nd Line Support Officer to join the DaTS Customer Services Team at the Civic Centre in Walsall. Based across the borough, the role diagnoses and resolves hardware and software issues, including on-site visits to libraries and Active Living Centres.
You will handle complex incidents, assist with frontline call handling during peak times, escalate to specialist teams or suppliers, and contribute to device configuration and deployment for Council services.
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Posted: October 21st, 2026